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Error code · Refrigerator

JennAir French-Door Refrigerator “Cooling Off” Display: Cooling Turned Off

On JennAir freestanding French-door refrigerators such as the JFFCC72EFS or JFD2589KES, "COOLING OFF" on the screen means the cooling function has been switched off. With cooling off, the refrigerator and the freezer will not cool, so…

Low risk · DIY check OK
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Code
Cooling Off
Appliance
Refrigerator
Brand
JennAir
Warranty
30-day workmanship

What Cooling Off means

On JennAir freestanding French-door refrigerators such as the JFFCC72EFS or JFD2589KES, "COOLING OFF" on the screen means the cooling function has been switched off. With cooling off, the refrigerator and the freezer will not cool, so contents slowly warm. This is a setting, not a breakdown, and the way to turn cooling back on varies by model and refrigerator type.

Common causes of Cooling Off

  • Cooling was turned off on purpose, for example for cleaning or moving
  • The LOCK and MEASURED FILL buttons were pressed together for 3 seconds by accident
  • A child or visitor pressed the button combination
✓ One safe check you can try

1. Check the display for the words COOLING OFF. 2. Try the common method: press and hold the LOCK and MEASURED FILL buttons at the same time for 3 seconds. 3. Listen for the refrigerator to start running again and give it several hours to return to temperature. 4. If your model uses a different sequence, follow your owner's manual for that model.

! Why to stop there
  • Nothing is broken, and the quickest fix costs you nothing but a few seconds at the display.
  • A technician visit to press two buttons would be a waste of your money.
  • If cooling will not turn back on at all, that is when a proper check makes sense.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Cooling OffCooling Off questions
Will food spoil while Cooling Off is showing?

Yes, if it stays off for long. With cooling off, both the refrigerator and the freezer warm up. Turn it back on right away and move perishables to a cooler if it has been hours.

How did cooling get switched off?

Usually by pressing and holding LOCK and MEASURED FILL together for 3 seconds, which is the same combination used to turn it back on. It is easy to trigger by accident while wiping the panel.

I held the buttons and nothing changed. What next?

Try again with a steady 3-second hold on both buttons, and read your owner's manual for the sequence on your exact model. If that fails, call us and we quote the price before any work.

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Still unsure about Cooling Off?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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