JennAir JMV Code E11: gas sensor reported a problem

What E11 means

On JennAir over-the-range microwave hoods like the JMV9196CS or JMV8000 series, E11 means the gas sensor reported a problem to the control board. That sensor detects vapor released during cooking, so the automatic sensor programs depend on it. The gas sensor or its wiring may need attention. Owners may find sensor-based cooking stops, while manual cooking still works. Cooking vapor, not household gas, is what this sensor watches.

Common causes of E11

Gas sensor has failed
Sensor connector or wire is loose
Grease or steam has coated the sensor

✓ One safe check you can try

1. Press Stop/Cancel and let the cavity air out with the door open. 2. Wipe the inside once it is cool. 3. Use manual time and power instead of sensor settings. 4. Restore power after a minute-long breaker shutoff. 5. If E11 returns, book service.

! Why to stop there

The sensor sits inside the housing and is tested with meters.
A coated sensor may need cleaning that is only possible with the unit opened.
The word gas refers to cooking vapor, not natural gas, so no gas line is involved.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

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Other Microwave codes

LOC or "L" or Padlock IconJennAir Microwave Message LOC, L or Padlock Icon: Control Lock Enabled Locked, Lock or LocJennAir Built-In Microwave Message "Locked, Lock or Loc": Control Lock On ":" or "." in displayJennAir Built-In Message ":" or "." in display: clock needs setting F8 E3JennAir Built-In Microwave Code F8 E3: one more cooling alert Sabbath, Sab, 5Ab, or 5A6JennAir Built-In Microwave Message "Sabbath, Sab, 5Ab, or 5A6": Sabbath Mode On F8 E4JennAir Built-In Microwave Code F8 E4: exhaust air sensor SEJennAir JMV Code SE: keypad problem F8E5JennAir JMV Code F8E5: exhaust air temperature sensor

E11E11 questions

Does E11 mean there is a gas leak?

No. The gas sensor in a microwave hood detects cooking vapors, not natural gas. If you ever smell gas in your home, leave and call the gas utility from outside.

What cooking functions need this sensor?

Automatic sensor programs use it to judge when food is done. Manual time and power do not, so they should still work, and you can finish dinner by setting the time yourself.

Do E11 and E12 point to the same sensor?

Both name the gas sensor and its wiring. E11 says the sensor reported a problem, while E12 states the problem directly. The repair path is the same.