JennAir Flush Mount Code E:25: drain pump blocked or cover missing

What E:25 means

The JennAir Flush Mount dishwasher for European cabinets, model JDB9600AW, shows E:25 as a drain pump error at the end of the program. Two causes are named: the drain pump is blocked, or the drain pump cover is missing from the pump sump. Owners find water still standing in the tub, with dirty dishes and a lingering smell, after the cycle finishes.

Common causes of E:25

Drain pump is blocked by debris
Drain pump cover is missing from the pump sump
Filter or drain hose is clogged or kinked

✓ One safe check you can try

1. Switch the dishwasher off at the breaker. 2. Remove the bottom rack, then lift out the filter and rinse it under the tap. 3. Look into the sump for glass, bones or labels and remove what you can reach by hand. 4. Check the drain hose behind the unit for a kink without pulling hard. 5. Restart; call us if E:25 returns.

! Why to stop there

The pump cover and sump sit deep in the tub where broken glass can hide.
A missing cover usually means a part fell off and is somewhere in the pump.
Pulling the dishwasher from the cabinet risks the hose and the water line.
We quote in writing first and cover our work for 30 days.

Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.

→Same appliance

Other Dishwasher codes

F8E4JennAir Dishwasher Code F8E4: Check for water and leaks after installation F8E5JennAir Dishwasher Code F8E5: Fill valve stuck open F9E1JennAir Dishwasher Code F9E1: Long drain time F9E2JennAir Dishwasher Code F9E2: Drain motor error FAE4 or F10E4JennAir Dishwasher Code FAE4 or F10E4: Diverter valve error FAE5 or F10E5JennAir Dishwasher Code FAE5 or F10E5: Diverter leak H2OJennAir Dishwasher Code H2O: Not detecting water Sanitize Light FlashingJennAir Dishwasher Message "Sanitize Light Flashing": Sanitize Temperature Not Met

E:25E:25 questions

Where is the drain pump cover?

It sits over the pump in the sump at the bottom of the tub. If the filter was left out for a while, the cover can be knocked loose. Tell us if you find loose plastic pieces.

Is it okay to run the dishwasher with E:25 on the display?

Water may not leave the tub, so running it again can overfill it and soak the dishes in dirty water. Clear the blockage or have us look at it first, and bail out standing water before restarting.

How is E:25 different from E:23?

E:25 is about a physical blockage or missing cover, while E:23 is about wrong electrical resistance of the pump. The tub looks similar, but the repair differs.