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Error code · Microwave

JennAir Countertop Message “Door” or “Open/Close”: door cycle needed

JennAir countertop and built-in-trim countertop microwaves, such as the JMC1116AS, show Door or Open/Close when the door has stayed closed for five minutes or more without the microwave being started. This is designed to prevent unintended…

Low risk · DIY check OK
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Code
"Door" Or "Open/Close"
Appliance
Microwave
Brand
JennAir
Warranty
30-day workmanship

What "Door" Or "Open/Close" means

JennAir countertop and built-in-trim countertop microwaves, such as the JMC1116AS, show Door or Open/Close when the door has stayed closed for five minutes or more without the microwave being started. This is designed to prevent unintended starting. To continue, open the door, close it, and begin the cycle again. If the door is not closing fully, packing material or an obstruction may be in the way.

Common causes of "Door" Or "Open/Close"

  • Door stayed closed for five minutes without a start
  • Packing material or an object stops the door from closing fully
  • Door latch or switch is not registering the door
✓ One safe check you can try

1. Open the door and close it firmly. 2. Remove any leftover packing material from the cavity. 3. Make sure nothing, such as a plate edge or a cover, is caught in the door. 4. Press Start again. 5. If the message appears right after closing a clear door, call us.

! Why to stop there
  • The message is normal behavior, not a failure.
  • A latch or door switch problem needs the cabinet cover removed.
  • Forcing a door that will not close can bend the latch.
  • If service is needed, we give a written price and a 30-day workmanship warranty.
Opening a panel yourself does not automatically cancel a manufacturer warranty, but it can cause accidental damage, and some manufacturers set their own service conditions. Check your warranty terms, or ask us, before deciding.
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Other Microwave codes

FC E7JennAir OTR Microwave Code FC E7: no connection to your router FC E8JennAir OTR Microwave Code FC E8: registration rejected, check the SAID number FCE8JennAir OTR Microwave Code FCE8: wrong appliance type or model chosen Flashing 0:00JennAir Countertop Microwave Message Flashing 0:00: Reset the Clock Flashing ":" or PF in displayJennAir OTR Microwave Message Flashing ":" or PF: Power Failure or Clock Off LOC or "L" or Padlock IconJennAir Microwave Message LOC, L or Padlock Icon: Control Lock Enabled Locked, Lock or LocJennAir Built-In Microwave Message "Locked, Lock or Loc": Control Lock On ":" or "." in displayJennAir Built-In Message ":" or "." in display: clock needs setting
"Door" Or "Open/Close""Door" Or "Open/Close" questions
Why does the microwave ask me to open and close the door?

It does that when the door stays closed over five minutes without a cook start. This avoids accidental starting. Opening and closing the door resets the sequence.

I just closed the door and still see the message. What now?

Check for an object caught in the seal or leftover packing in the cavity. If the door closes freely and the message returns, the door latch or switch may need testing.

Is this the same message as on built-in JennAir microwaves?

The wording is the same, but this explanation is for countertop units of the JMC1116AS style. Built-in microwaves and drawers have their own page, so give us the model number if you want exact guidance.

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Still unsure about "Door" Or "Open/Close"?

A technician diagnoses it on site and gives you the price in writing before any work starts.

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